Objective: To secure a challenging position that utilizes my years of experience and abilities, while allowing me the opportunity to improve English professionally.
Secretary - Sales Executive - Customer CareLac Viet Computing CompanyNov 201 4 - Dec 2017
Secretary – Accounting Software Center Jun 2016 – Dec 2017
– Managing and maintaining Director’s schedules.
– Assisting the Project Manager and Team Leaders in completing projects.
– Assisting the Sales Manager in managingactivities of Sales team and marketing strategies through CRM software.
– Monitoring progress of departmental assignments, ensuring that responses are timely.
– Assisting HR Department in checking employee timesheets per month.
– Preparing reports and other documents as needed.
– Maintaining the Working Status in Office.
– Performing other duties assigned directly by the director.
Sales Executive – Accounting Software Center Nov 2015 – May 2016
– Contacting and sending maintenance agreement near due date or quotation for customer’s requirement.
– Taking care of customers, taking notes their complaints and support requirements.
– Updating customer maintenance status on CRM software for CS team to support customers.
– Advising and persuade customers to sign maintenance contracts annually instead of case-by-case quotation.
– Achievement: 107% of Quota in quarter IV/2015 and 99% in quarter I/2016.
Customer Care – Market DevelopmentCenter Nov 2014 – Nov 2015
– Consulting, answering customer queries about products and services.
– Taking care of existing customers, recording comments from customers to improve service quality.
– Following up all issues about software & hardware warranty, complaints about quality of products & services. Updating the daily work on CRM Software System, making report monthly.
TelesalesVINADAY TRAVEL - LY NGO VIETNAM CO., LTDApr 2014 - Oct 2014
– Making daily calls and sending email marketing to introduce about company and Dining Club Card – Dining Club members have access number of exclusive benefits booking and dining buffet across 50 Hotels and restaurants in the Dining Club Group (Liberty Central, Eden, Furama, Imperial, … ).
– Describing clearly about the members’ benefit (Receive 20% discount for Buffet and save up to 7% off of hotel rate), excite customers’ needs using the card or booking.
– Carrying out sales activities and sales strategies to ensure that targets are achieved.
– Updating the prices of hotels on website: vinaday.vn follow promotions.
Sales ExecutiveDAT XANH DONG A JOINT STOCK COMPANYSep 2013 - Mar 2014
– Seeking new customers by marketing activities throughtelesales, SMS,email marketing, leaflet, advertising and direct marketing in crowded places (supermarkets, apartment buildings, markets, …)
– Searching and organizing databases, filtering potential customers, approaching, convincing and closing sales.
– Making appointments and inviting customers to take part in the company’s events.
– Maintaining and taking care of customers after the events.
– Performing other duties related the contracts and payments.
– Reporting for manager every week and month.
English Linguistics And LiteratureUniversity Of Social Sciences And HumanitiesDec 2015 - Dec 2017
Finance And BankingCollege Of Foreign Economic RelationsSep 2010 - Sep 2013