Objective: To secure a challenging position that utilizes my years of experience and abilities, while allowing me the opportunity to improve English professionally.

Kinh nghiệm làm việc
  • Secretary - Sales Executive - Customer CareLac Viet Computing Company
    Nov 201 4 - Dec 2017

    Secretary – Accounting Software Center Jun 2016 – Dec 2017
    – Managing and maintaining Director’s schedules.
    – Assisting the Project Manager and Team Leaders in completing projects.
    – Assisting the Sales Manager in managingactivities of Sales team and marketing strategies through CRM software.
    – Monitoring progress of departmental assignments, ensuring that responses are timely.
    – Assisting HR Department in checking employee timesheets per month.
    – Preparing reports and other documents as needed.
    – Maintaining the Working Status in Office.
    – Performing other duties assigned directly by the director.
    Sales Executive – Accounting Software Center Nov 2015 – May 2016
    – Contacting and sending maintenance agreement near due date or quotation for customer’s requirement.
    – Taking care of customers, taking notes their complaints and support requirements.
    – Updating customer maintenance status on CRM software for CS team to support customers.
    – Advising and persuade customers to sign maintenance contracts annually instead of case-by-case quotation.
    – Achievement: 107% of Quota in quarter IV/2015 and 99% in quarter I/2016.
    Customer Care – Market DevelopmentCenter Nov 2014 – Nov 2015
    – Consulting, answering customer queries about products and services.
    – Taking care of existing customers, recording comments from customers to improve service quality.
    – Following up all issues about software & hardware warranty, complaints about quality of products & services. Updating the daily work on CRM Software System, making report monthly.

    Apr 2014 - Oct 2014

    – Making daily calls and sending email marketing to introduce about company and Dining Club Card – Dining Club members have access number of exclusive benefits booking and dining buffet across 50 Hotels and restaurants in the Dining Club Group (Liberty Central, Eden, Furama, Imperial, … ).
    – Describing clearly about the members’ benefit (Receive 20% discount for Buffet and save up to 7% off of hotel rate), excite customers’ needs using the card or booking.
    – Carrying out sales activities and sales strategies to ensure that targets are achieved.
    – Updating the prices of hotels on website: follow promotions.

    Sep 2013 - Mar 2014

    – Seeking new customers by marketing activities throughtelesales, SMS,email marketing, leaflet, advertising and direct marketing in crowded places (supermarkets, apartment buildings, markets, …)
    – Searching and organizing databases, filtering potential customers, approaching, convincing and closing sales.
    – Making appointments and inviting customers to take part in the company’s events.
    – Maintaining and taking care of customers after the events.
    – Performing other duties related the contracts and payments.
    – Reporting for manager every week and month.

Trình độ học vấn
  • English Linguistics And LiteratureUniversity Of Social Sciences And Humanities
    Dec 2015 - Dec 2017
  • Finance And BankingCollege Of Foreign Economic Relations
    Sep 2010 - Sep 2013
Các kỹ năng
  • Microsoft Ofice
  • Time Management
  • Team Work
  • Telesales
  • Customer Care
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