GIỚI THIỆU

Mục Tiêu Nghề Nghiệp

Hi vọng với tuổi trẻ, kinh nghiệm trong lĩnh vực dịch vụ khách hàng, sự nhiệt huyết, năng nổ và tính cách “khá hài hước” dễ hòa nhập, mình sẽ trở thành một nhân tố có thể gắn kết tốt mọi người và hoàn thành công việc một cách tốt nhất tại công ty.
Với kinh nghiệm hơn 2 năm trong lĩnh vực Chăm sóc khách hàng và hơn 1 năm hỗ trợ Kinh doanh, cùng với kiến thức và kỹ năng làm việc với khách hàng doanh nghiệp, tôi đang được công ty định hướng phát triển trong lĩnh vực Kinh doanh và rất mong muốn được tiếp tục học hỏi và phát triển ở lĩnh vực này.

Hopefully with youth, experiences in customer services industry, enthusiasm, aggressiveness and humorous personality, I will become a factor that can connect people well and get the tasks done in the best results at your company.
With total over 2 years of experiences in Customer Services role and over 1 year of experience as a Bussiness Development role, combine with knowledge and skills to work in B2B Business, I’m learning & improving myself with ambitous to develope in Business Development position. I hope to have more chance to learn & develope in Sales

Kinh nghiệm làm việc
  • Account Manager (Telesales - Kinh Doanh Qua Điện Thoại) - Team MentorJobstreet Company Limited (VN) | Ho Chi Minh City, Vietnam
    Tháng 5/2018 - Tháng

    .Carry & deliver monthly Sales Target

    . Managing JobStreet’s customer effectively by phone and email when they have recruitment demand and contact to company.
    . Provide Recuitment Solutions and Package Price to customers, ensure customers to understand clear about price end service

    . Follow up to answers concerns, maintain relationship and convince customer to use services
    . Be responsible for Contract sign up & payment process when customers agree to use services.
    . Support full registration process and advise customers on how to post their jobs advertisement themselves through system and where necessary guide customer in doing so.
    . Work closely with team members and other departments in order to ensure
    seamless operations and customer management with the excellent and professional sales & customer service.
    . Submit weekly/monthly reports and within the specified time frame.

    . Mentor & work closely with 2 team members in team to ensure seamless operations and team will deliver monthly target
    . Any tasks assigned by direct or above managers when needed

  • Senior Customer Services Executive (Call Center - Customer Service)Jobstreet Company Limited (VN) | Ho Chi Minh City, Vietnam
    Tháng 10/2017 - Tháng 4/2018

    Since September 2017, I’ve been promoted to Senior Customer Services with title Customer Services Executive.

    Customer Service and Candidates Care:

    . Managing JobStreet’s customer effectively by phone and email, in order to ensure that they remain loyal JobStreet.com’s customers (employers and candidates).
    . Provide excellent customer service and make it the cornerstone of the customer’s JobStreet experience.
    . Be responsible for Quality of the Job
    . Advertisement, DIY Usage of JobStreet’s customers
    . Advise customers on how to post their jobs advertisement themselves through SiVA and where necessary guide customer in doing so.
    . Work closely with team members and other departments in order to ensure
    seamless operations and customer management with the excellent and professional customer service.
    . Submit weekly/monthly reports and within the specified time frame.
    . Any tasks assigned by supervisors & managers when needed

    Support project to enhance internal & external process for more productivity and effectives of work flows.

    Any task assigned by supervisor and manager

  • Customer Care Associate (Call Center - Customer Service) - And Candidates CareJobstreet Company Limited (VN) | Ho Chi Minh City, Vietnam
    Tháng 2/2016 - Tháng 10/2017

    Customer Service and Candidates Care:

    . Managing JobStreet’s customer effectively by phone and email, in order to ensure that they remain loyal JobStreet.com’s customers (employers and candidates).
    . Provide excellent customer service and make it the cornerstone of the customer’s JobStreet experience.
    . Be responsible for Quality of the Job
    . Advertisement, DIY Usage of JobStreet’s customers
    . Advise customers on how to post their jobs advertisement themselves through SiVA and where necessary guide customer in doing so.
    . Work closely with team members and other departments in order to ensure
    seamless operations and customer management with the excellent and professional customer service.
    . Submit weekly/monthly reports and within the specified time frame.
    . Any tasks assigned by supervisors & managers when needed

    Any task assigned by supervisor and manager

  • Thực Tập Sinh Pháp LýKhông Gian Luật Law Firm
    Tháng 4/2015 - Tháng 6/2015
Trình độ học vấn
  • Commercial Law | Luật Thương MạiHo Chi Minh City University Of Law | Đại Học Luật Tp. HCM
    Tháng 8/2011 - Tháng 8/2015

    Học bổng khuyến khích học tập năm 3 và 4 chuyên ngành dành cho sinh viên đạt loại Giỏi khoa Luật Thương Mại (năm 2014 – 2015)

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