Customer Service ConsultantVienam Airlines call center 190011004/2017 - 10/2019❖
– Resolve customer cases related to VNA flight ticketing, including
rescheduling, corrections, changes, check-in problem.
– Handle VNHoliday cases and membership programs which included issuance, amendment, relocation, and complain cases for hotel vouchers and online bookings on website www.vietnamairlines.com
– Work with operation analyst to reduce technical problems & end to
end booking process initiatives
– Handle customers complaints, negotiate agreements and resolves
potential issues or problems with clients.
– Other administrative tasks include some required budget assistance; check online payment processing, personnel activities, check and reply emails to staffs of other deparments
Sale AdminAVIA.VN – A company of flight tickets and travel services4/2016 - 10/2016
– Collect data of customers and competitors to research new online
media opportunities, check and import into company’s database.
– Being an admin of AVIA.VN’s fanpage on Facebook, answer
customer’s questions and help them book flight tickets, hotels online.
– Work with travel consultant team to check payment documents of
– Handle daily update on main website and fan page of AVIA.VN with
creative and breaking contents by Vietnamese and English.
– Join in the project of redesign and adapting main website of
AVIA.VN to mobile devices
Co-founder Ciel Angel Milk-tea shop2014 - 2016
– Organize and store paperwork and documents, operating the till and accurately counting and reconciling the till float, manage monthly revenue and profit of the shop.
– Take delivery of stock from suppliers or warehouse and storing
– Plan and organize events such as birthday parties, group activities and
learning events for customers at shop.
– Being an Admin of Ciel Angel Milk-tea page on Facebook, checking
and sending online orders.
International Business Management majorThe University of Finance-Marketing (UFM)2012-2016
“Strengthening Capability of E-Commerce and Online Store
Management course” certification organized by Vietnam E-Commerce
➢ Microsoft Office Specialist Certification on Microsoft Word 2010
➢ Informatics Certification for Office (level B)
➢ TOEIC 695