Highly experienced Customer Service and operation professional. Comfortable in interacting with all levels of the organization and public. Excellent problem solving and negotiating skills. Able to make decisions independently and quickly with minimal escalations. Learn more things when working in multinational companies to accumulate much experience for future promotion. Take advantages of sale skill and experience and understanding of the market to become professional sales staff and bring a lot of value to Customers. Try to finish the job daily and Try to become a team leader within 3 months.

Kinh nghiệm làm việc
  • Key Account Management (Horizontal)Lazada Group

    – Management seller’s business on Lazada, promote sales growth in line
    with the growth target of the industry.
    – Proposing and consulting promotions for sellers, introducing marketing
    services and supporting sellers to implement promotions.
    – Management of promotions: track the progress of participating
    promotions for vendors, control the rate of SKU participation, track the
    quantity and quality of promotions / free delivery , managing booth
    decoration, pushing products.
    – Support to resolve issues related to payment, shipping, violations on e-
    commerce, …
    – Data analysis, make daily / weekly / monthly performance evaluation
    reports and optimize marketing products or services.

  • Business ManBizman Group
    10/2018 – 04/2019

    – Business planning and reporting week / month / year.
    – Search and set a list of potential customers.
    – Deploying a plan to promote the sale of advertising products and
    services of the company.
    – Answering inquiries, supporting customers during the contract
    – Manage and track contracts and customer care tasks before, during and
    after the contract.
    – Ensuring personal sales goals.

  • Sale ManagerAten English School Center
    02/2018 – 08/2018

    Responsible for all business activities of the Center; guarantee of sales
    targets for months/quarter/ year.
    – Management and development of sales staff, Consulting (online
    and offline).
    – Managing and operating the Center’s activities:
    + Planning, implementing, inspecting and periodically reporting
    the work at the Center;
    + Managing and controlling costs, personnel and facilities at the
    + Recruitment, training and evaluation of Sales Staff,
    + Solving problems, reporting and proposing measures to save
    costs, prevent risks in accordance with the plan and development
    orientation of the Company;
    – Coordinate with professional departments to implement and
    implement the general programs and activities of the Company.
    – Perform other jobs as required by the Board of Directors.

  • Management and SalesOnline Business – Electronics Products ( Microphone )
    01/2017 – 11/2017

    – Started the Microphone business from January 2017 to
    November 2017.
    – Understanding the needs of customers who love to sing
    and who is also capable of singing should have
    surveyed the market successfully and started trading this
    – Write and upload product advertising post via Facebook,
    Youtube, Forum, Website…
    – Introduce, consult products and answer customer.

Trình độ học vấn
  • (Bachelor of Economics)Posts and Telecommunications Institute Of Technology
    09/2015 – 09/2019
Danh hiệu & Giải thưởng
  • Certificates

    + Human Resources Management Certificate
    from University of Economics.
    + Tesol (Teaching English to Speakers of Other Languages ).

Các kỹ năng
  • English
  • Proficient with Microsoft Office, Internet.
  • Good at communication
  • Can work under high pressure
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