Mong muốn: Tiền thưởng, Chăm sóc sức khỏe, Đào tạo, Cơ hội du lịch, Hoạt động nhóm
Senior Business Analyst Amaris2/2017 - now
· Give consultant based on
o Symphony GOLD as Retail in Supply Chain business domain
o CRM such as POS, Customer management, Promotion management, Customer on demand …
o Oracle EBS accounting such as AR (Account Receivable), AP (Account Payable), FA (Fixed Asset), GL.
o Other software for Invoice Matching process, Cash
Reconciliation system, Bonus advance support (BAS)…
· Working directly with customer for change management between As-Is Process and To-Be Process.
· Ensure SOP (Standard Operation Procedure) and training material of customer are up to date following To-Be Process.
· Support customer for Test Case/Scenario and UAT.
· Play Coordinator role between Customer and third party software.
Business Analyst LeaderCommGate4/2015 -1/2017
· Support Singapore site for ERP project based on Odoo (OpenERP) solution and Software Products from Product team.
· Compile Document: URS (User Requirement Study, Questionnaire), Mockup (Wireframe), UAT, User Guide, Test Scenario….
· Meeting with Service Delivery department and customer in Singapore to gather requirements.
· Manage Tasks in Asana and TeamGantt to assign to Dev member.
· Play QC role and perform UAT to Service Delivery Department.
· Do research third party software for integration with our product such as API, Functionalities etc.
· Compile product roadmap for software product.
Business AnalystFPT Software2/2013 - 3/2015
· Business Consultant
o Giving the consultant to prospect customers about the DMS solution of FPT in FMCG Business.
o Gathering requirement then report to sales department.
· Business Analyst in Masan Consumer project
o Analyzing and Mapping Data for ETL integration, Gamification.
o Utilizing Talend Open Studio tool for ETL job of integration.
o Gathering requirements from other department.
o Preparing Test Scenario, Mockup.
o Training Level 1 and Level 2 support team about the business flow and technical flow.
o Support BI report in OBIEE Oracle to create report for Sales Department of customer.
o Support UAT in testing, verifying bugs/issues.
ICT Solution ConsultantTrends and Technologies Inc Viet Nam1/2011 - 1/2013
· Giving a consultant to customer about ICT solutions
o Communication telephone
o Monitoring system.
· Playing Presales role for supporting Sales Department, Purchase Department and technical team.
· Managing configuration in projects as main contact with customer.
· Coordinating with other partner for tracking process.
· Co-operate with Cisco, Juniper, HP and Avaya vendors to support customers.
. Join the training course and seminars of Cisco, Juniper, HP, Avaya and VMware.
Network Administration, Faculty of Science & TechnologyHoa Sen University01/2011
IT - Hardware/networking90%
Documenting & Reporting95%