To earn a job which provides me job satisfaction and self development and help me achieve personal as well as organization goals. The best employee of the year 2012 of Lotte Legend Hotel Saigon. MY KEY SKILLS Willingness and ability to take on responsibilities. Knowledge in Fidelio and Opera. Trustworthy and Reliable. Friendly approach with people, quick adaptation to new places or environment. Able to work in a team without any problem or under pressure, great team spirit. COMPUTER SKILLS Ms Word Ms Excel Window Internet LANGUAGE SKILLS English: Good speaking and writing skills

Kinh nghiệm làm việc
  • Customer Service Group LeaderVietsin Commercial Complex Development JSC
    Mar 2015 -
  • Customer Service ExecutiveOSSSO Trading and Sercive Company LTD,.
    Jul 2014 - Jan 2016

    Main responsibities:
    Setting up and preparing such as:
    Tele-marketing survey
    Member card
    Discount program
    Company’s policy for customers on special occasions Inventory resolution
    Collect customer information Customer care process…
    Supporting Purchasing department to import goods and maintain the relationship with suppliers
    Supporting Admin department to apply for licenses such as work permit and Visa for expat employee, license to use the sidewalk…
    Supporting CEO to make schedule for business trip, book airline ticket, do paper work…

  • Guest Relations OfficerLOTTE LEGEND HOTEL SAIGON
    06/2012 – 07/2014

    Main responsibilities:
    Welcoming guests who reserved airport pick up service upon their arrival.
    Preparing VIP’s room, group’s room and check-in guests in prompt, efficient and friendly manner.
    Updating guest’s profile.
    Doing showroom for guests when they need.
    Follow up pending things on trace.
    Ensure all special needs of guests have been organized
    before their arrival. Ex: Connecting room, adjoining room, baby cot, flower, honeymoon, birth-day set up…
    Answering calls and taking messages.
    Assist receptionists to performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservat ion…
    Responsible and attends to guest’s request of using the service of safety box at all times…
    Provides information when requested and promotes hotel’s services, facilities and special events.
    Deal with all enquiries in a professional and courteous manner, in person, on the telephone or via e-mail.
    Handling guest complaint and use techniques to ensure that the guest is satisfied.
    Take care (assisted by F&B department) of the service in the lounge, breakfast, evening cocktail, afternoon tea.
    Take care of every guest who request for a drink or something to eat at any time.
    Escort our guests to their room at any time and they move into the lounge to take care of service and cleanliness of the Club.

  • Cashier
    12/2011 – 06/2014

    Main responsibilities
    Clarifies customers question or concerns about the charges on their bills.
    Post charges to guest accounts.
    Handles paid-outs.
    Transfer guest balances to other accounts as required. Completes guest check-out procedures.
    Settles guest accounts.
    Handles cash, credit cards and direct billing requests
    Makes discount adjustments.
    Balances cash at the close of the shift.
    Follow up pending things on trace.
    Make a report of VAT, currency exchange form to
    Accounting department.
    Do currency ex-change.
    Money shift drop to Accounting.

  • Receptionist
    03/2011 – 12/2011

    Main responsibilities:
    Monitor expected bookings and assigns room in accordance with guest’s special requests.
    Welcome and perform check in guest upon arrival with friendly manner.
    Clearly explain room key, location and direction of the room
    to guests.
    Entered complete guest’s details into the system.
    Follow up pending things on trace.
    Dealing with bookings by phone, e-mail, letter, fax or face-
    Dealing with special requests from guests. Ex: book theatre
    tickets, make reservation for restaurant, massage…
    Take messages for guests ensuring messages are delivered
    or forwarded Promptly.
    Answering questions about what the hotel offers and the surrounding area.
    Keep up to date with current promotions and hotel pricing, to provide information to guests.

    03/2010 – 03/2011

    Greet customers as they come in to the store.
    Provide customers with pricing information and assist them in locating items.
    Answer questions and queries when necessary. Resolve customer complaints when needed. Restocked items.
    Displayed merchandize in the window.
    Managed inventory and kept storeroom clean and tidy. Do the daily sale report to manager.

    06/2010 – 09/2010

    Greet guests and accompany them to their tables.
    Present menus and respond any questions regarding menu items.
    Serve food and beverages.
    Check regularly with guests to make sure that they are enjoying their meals.
    Prepare and serve specialty dishes at tables.
    Inform patrons of each day specials.
    Describe meal constituents and cooking methods to patrons. Take dishes and glasses away from tables and counters. Stock service areas with supplies; coffee, food, tableware,
    and linens.
    Deliver guest’s bill and thank them for dining at the
    rest aurant .

Trình độ học vấn
  • Front Office Professional CourseSaigontourist Tourism & Hospitality College
    Sep 2010 - Dec 2010
  • Tourism ManagementHung Vuong University
    Oct 2007 - Oct 2010

    2007 – 2010 Hung Vuong University
    Associate Bachelor of Tourism Management 09/2010 – 12/2010 Saigon Tourist Hospitality College
    Certificate of Front Office Operation

Các kỹ năng
  • Negotiation
  • Teamwork
  • Presentation
  • Customer service