Uyen Do Lan

Educational Consultant & Sales Executive

ABOUT ME

Work in an active and professional environment wit h precious opportunities f or career advancement

Work experience
  • Educational Consultant & Sales ExecutiveVUS
    Mar 2016 - Now

    – Customer consultation, tailoring of course to customer need, calculate and inform course price
    – Manage customer walk-ins, telephone and email inquiries
    – Coordinate class opening and scheduling with other Education Consultants and Supervisor/Manager
    – Provide excellent post-sales service and follow-up to maintain high customer satisfaction
    – Develop relationships with customers to maximize referral and renewal opportunities
    – Take excellent care of students and build trust with parents to foster client fidelity
    – Show passion and commitment to ensure students reach their educational goals
    – Maintain center facilities and related equipment: clean, tidy, workable
    – Manage center issues, receive student/parent feedback and complaints and de-escalate and resolve wherever possible
    – Identify opportunities for center improvement, work process improvement and service delivery to customers
    – Uphold company values and ethics and strictly follow company policies and management directives
    – Share Best Practices with other staff members and fellow centers
    – Perform tasks as assigned by Center Manager
    – Assist other center and VUS staff as needed

  • Event PromotionSamsung, HTC, PNJ ,Tommy Shop,The Blue ,Addidas...
    Dec 2014 - Dec 2015

    • Pose for artists and photographers
    • Promote products and services in television commercials, on film, or in videos.
    • Stand, turn, and walk to demonstrate features of garments for observers at fashion shows.
    • Pose as directed, or strike suitable interpretive poses for promoting and selling merchandise or fashions during appearance

  • Part-time JobsMylife coffee shop, Tam Hao RestRaurant, Saigon Tourism Vocational College

    • 6 months working as waitress at Mylife coffee shop
    • 4 months working as waitress and cashier at Tam Hao Restaurant.
    • 3 months in English Teaching Assistant at Saigon Tourism Vocational College.

Education
  • IELTSThe International Education Institute
    Jan 2016 - May 2016

    Fluent in English spoken and writting

  • Marketing and Business ManagementThe International Education Institute, Ho Chi Minh
    Sep 2013 - Dec 2015
Skills
  • Negotiation
    90%
  • Communication
    89%
  • Sales & Marketing
    85%
  • Customer service
    90%