ABOUT ME

Objective: As a Customer Delighter, I take the happiness of my customers as the joyfulness for myself!

Work experience
  • Customer Service (B2B) / Sales AssistantExpertrans Global Corp
    Oct 2016 - Oct 2017

    1. Customer Service
    * Manage customer list in CSR system and transfer customers’ orders to salesperson in charge.
    * Assist Salespersons to take care of old customers; support team to tackle with customers’ inquiries and handle incidents for on-going projects if happened.
    * Make a tight connection with customers by calling, sending emails… on special days and support
    customers whenever possible.
    * Propose new methods in Finance and Service Distribution matters to reach the highest satisfication of clients worldwide.
    * Engage customers to company’s brand by designing and sending mass email (Mailchimp) monthly.
    2, Sales Assistant
    * Assist Salespersons in new market deployment by implementing data mining and cold call (both domestic and foreign markets).
    * Be in charge of doing lead generation and looking for new customers by proficiently using media tools (facebook, linkedIn, Google, etc) to build up a distinctive market.

Education
  • Master Of International Business And ManagementICHEC Brussels Management School
    Oct 2017 - Sep 2018
  • FinanceThang Long University
    Oct 2011 - Jun 2015

    Bachelor degree classification: Very good

Skills
  • Problem Solving
    90%
  • Sales
    80%
  • Well-organized
    95%
  • Reporting
    85%
  • Customer Service
    90%
  • Presentation
    80%