Objective: As a Customer Delighter, I take the happiness of my customers as the joyfulness for myself!
Customer Service (B2B) / Sales AssistantExpertrans Global CorpOct 2016 - Oct 2017
1. Customer Service
* Manage customer list in CSR system and transfer customers’ orders to salesperson in charge.
* Assist Salespersons to take care of old customers; support team to tackle with customers’ inquiries and handle incidents for on-going projects if happened.
* Make a tight connection with customers by calling, sending emails… on special days and support
customers whenever possible.
* Propose new methods in Finance and Service Distribution matters to reach the highest satisfication of clients worldwide.
* Engage customers to company’s brand by designing and sending mass email (Mailchimp) monthly.
2, Sales Assistant
* Assist Salespersons in new market deployment by implementing data mining and cold call (both domestic and foreign markets).
* Be in charge of doing lead generation and looking for new customers by proficiently using media tools (facebook, linkedIn, Google, etc) to build up a distinctive market.
Master Of International Business And ManagementICHEC Brussels Management SchoolOct 2017 - Sep 2018
FinanceThang Long UniversityOct 2011 - Jun 2015
Bachelor degree classification: Very good